+44 808 164 1008 | My Account

Return Policy

It's easy to make a return

Forzieri is glad to offer a Full Satisfaction Guarantee and will accept returns within 28 days from delivery date of your merchandise. Please note, Return Authorization must be requested within 14 days of receiving your order. You will then have a further 14 days to return unsuitable items.

In case, for any reason, you are not completely satisfied with your purchase, we will be happy to accept a return for a refund, store credit or an exchange.

To be paid by customer

Free / Paid by Forzieri

Simply follow 4 steps to make your return:

  1. Make sure you have read our Return Terms & Conditions above.
  2. Send a return request to Forzieri using our web form or by sending an email to helpdesk@forzieri.com and include your order number, a list of the items you wish to return and the type of return requested (exchange, store credit or refund).
  3. If your order is eligible for return, Forzieri will provide you with instructions on how to return your item, including the address where to ship your package.
  4. Follow the return instructions and ship the item back to us.

Please note:

  • Repack the product in its original boxes, including warranties. Do not include any other markings or text on the package except what is specified in our return instructions.
  • We cannot accept a return of any item without its original boxes or with any indication that the item has been used.

Items must be returned in new and unused condition, in the original boxes and with all paperwork (this includes warranties), parts and accessories to insure full credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item without its original boxes or with any indication that the item has been used.

Choice of Courier

The customer may use the courier or postal service of their choice, although Forzieri highly recommends the use of a service that provides the means to track the package in transit. Once the package has been shipped, the customer must provide Forzieri with the name of the courier, the shipping date and the tracking number.

Shipping Fees

Return shipping fees are to be paid by the customer.

Exchange Items

Replacement items will be shipped from FORZIERI back to the customer at no additional cost. In the case of an exchange for a lower value item, the difference will be provided as a store credit.

Free Gifts with purchase

Free Gifts with purchase must be returned together with your purchase to be eligible for a refund. Or, you can choose to return the purchase for an exchange or store credit and still keep the Free Gift.

Special Orders, Monogrammed or Custom Items

Special orders are not eligible for return or exchange. Custom-made and monogrammed items are considered special orders.

Discounted Items

Return of items discounted for 60% or more off their original price can only be processed for store credit or product exchange. No refund can be applied in this case.

Damaged or Defective Items

If you receive a damaged or defective item, contact our Customer Service immediately (within 48 hours from delivery). Please supply your order number from your original confirmation e-mail. We will also need your e-mail address and phone number. Forzieri will make every reasonable effort to replace the item in a timely manner. If there is extensive damage to the carton, refuse the order and contact our Customer Service immediately. Please have your order number available when you contact Customer Service.

All items properly returned under this policy are eligible for a refund or a store credit, at your option. If you choose a refund, the full purchase price (shipping excluded) will be credited when Forzieri has received and processed your return. Typically, within 7-10 business days after the item is delivered back to Forzieri. You can check the status of your return within the My Account area. We will email you when the credit has been submitted to your credit card. Credit card companies vary in the time it takes for a "credit" to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement.

Further Returns

You can return your exchanged item within 28 days from the delivery date of your original order. Please note that for further returns, we can not guarantee refunds, only store credits and exchanges.

Store credit

A store credit is a credit offered by our store to a customer who returns an item not eligible for a refund. It can be used to buy other goods at our store.

Store credit can be applied in full or in part to your purchase. Store credit never expires and cannot be converted into a money refund.

Help Desk

Service available Monday through Thursday:

US: 5.30 am to 11.30 pm US E.S.T.
UK: 10.30 am to 4.30 pm
Australia: 9.30 pm to 4.30 am Sydney Time

This number is for Customer Care only.   For business enquiries please contact our main offices.

Closing days

Offices will be closed on April 25th, May 1st, June 2nd, June 24th, August 15th, December 25th & 26th, January 1st, January 6th.

Be the first to know

Sign up for insider news and members only specials

To apply fragrance to your chosen gift wrap select one of the Forzieri options on the bar to the right.

To apply fragrance to your gift card select one of the Forzieri options on the bar to the right.

No extra cost will incur on exchanges between discounted sizes (in-stock sizes). In case of exchange between discounted size with full price size (not in stock/order upon request), price difference will apply. See size availability status for details.

United States of America
(New York, Florida and Puerto Rico excepted)

European Union
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia,
Slovenia, Spain, Sweden, United Kingdom.
(Italy excepted)


· Enter code SANTA2010 in your Shopping Bag before checkout
· Applies on order over $175.00 shipped via Premim Standard Shipping option
· Promotion does not combine with any other offer or discount available on FORZIERI
· Available for a limited time only
· Valid only for shipping within the United States

Invite a new member

quale messaggio devo metter qui?

Select Sensorial Gift Wrapping during checkout

View colors

Add to wishlist

This item can usually be crafted also according to your size request. Please contact our product specialists to find out more.